Name

Company Name

Company Email Address

Business Phone

Alternate Phone

Address

Date of job.

Was the hourly rate discussed before we came out? Was the hourly rate discussed before we came out? Yes No

Arrival Arrival Early On Time Late ( more then 15m late and with no communication)

When the technician arrived was: When the technician arrived was: The building open and ready for him? Was there someone to meet him or was there specific instructions for him? Was the computer free and ready for him to work on it? Was the password for the computer provided? If the job took longer then anticipated were other plans made?

Was the technician able to troubleshoot the issue? Was the technician able to troubleshoot the issue? Yes No

Did the technician solve the issue? Did the technician solve the issue? 0 - Didn't solve the Issue or offer solutions. 1 2 3 4 5 - Solved the issue or offered solutions.

Did the technician conduct business in a professional manner? Did the technician conduct business in a professional manner? 0 - Was not professional at all. 1 2 3 4 5 - Worked and acted in a professional manner.

Stayed on task? Stayed on task? 0 - Didn't stay on task. 1 2 3 4 5 - Stayed on task.

Was the technician able to multitask? Was the technician able to multitask? 0 - Was not able to multitask. 1 2 3 4 5 - Was able to multitask.

Was the technician tidy and cleaned up after themselves? Was the technician tidy and cleaned up after themselves? 0 - Was messy and didn't clean up after. 1 2 3 4 5 - Was tidy and cleaned up after the job.

What type of work was done? What type of work was done? Purchase computers. Fixed networking issues. Fixed wireless issues. Fixed printer issues. Moved furniture or desks. Moved computer or printer. Clear explanations given. Setup PBS. Setup printer. Setup scanner. installed printer. Virus or malware clean. Slow computer. Mobile phone help. Ran new network cables. Replaced network equipment. Ladder was needed. Software issues. Windows issues. Hardware issues.

Overall how satisfied were you with the experience? Overall how satisfied were you with the experience? 0 - Was not satisfied. 1 2 3 4 5 - Was very happy with the experience.

Any other details to add.